What's New in Triage 3.2 Please refer to the README file included with Triage for additional information. Support for Netscape 6 The e-support package now works with Netscape 6. Auto Profiling Triage Profiler can now automatically create a profile for your installed application. No need to have a detailed knowledge of the application. System Snapshot Triage Client can take a snapshot of a system and restore that system to a previous state. Internet Information Server Triage Client now collects information about Microsoft Internet Information Server (only in Triage Pro). What's New in Triage 3.0 Please refer to the README file included with Triage for additional information. Wizard mode for Triage Client Triage Client can now use a Wizard style interface that is more user friendly. New Outlook GUI for Triage Profiler (formerly Triage Wizard) Triage Profiler uses an Outlook GUI style. Support for Http Post Instead of e-mailing audit report, Triage Client can post files to an Http server. WMI Improved WMI Support. Customizable User Information Form You can now customize what user information to collect and what fields are required. Self-Repair Self-repair of registry data now supports DWORD data types. New Profile attributes The following profile attributes were added (see help for details): Desktop Shortcut Description Desktop Shortcut URL Enable Mail Options Enable Save Report Product List Sub-product List New macros The following macros were added: ComputerName CommonFiles SystemDrive RootDrive What's New in Triage 2.1 Please refer to the README file included with Triage for additional information. Version 2.1.0.5 Support for Windows 2000 Windows 2000 specific issues have been addressed. Import In addition to Installshield, Triage can import profile information from the following common install packages: Visual Basic 6.0 vbp InstallShield Express 2.1 Wise 8.0 Microsoft Installer (MSI) New Profile Attributes The following new profile attributes can be set from Triage Wizard. Help file Url: Specifies the URL location of the Triage Client help file. Show Audit Results: Specifies whether to automatically display the viewer in Triage Client upon completion of the audit. Automatically Download and Install the Latest Triage Version Triage now uses InstallShield's Web Update to automatically download and install newer versions of Triage. New Command-line Arguments /automail="1": Triage Client automatically e-mails the audit report to the selected recipient when the audit is completed. Triage Pro: Windows Management Instrumentation (WMI) Triage Pro supports collection of information through WMI. If WMI is not installed on the end-user's system, Triage can automatically download and install WMI. Triage Pro: New Self-Repair Action Goto URL Triage Pro: New Condition Attribute Auto Execute Action: If set to True, the specified action is executed without the need for the user to click the Fix button. Version 2.1.0.4 Support for cc:Mail Triage Client now supports sending e-mail via cc:Mail for Lotus Notes v5.x. Version 2.1.0.3 Enhanced Support for Installshield The import InstallShield Professional 5 feature now supports importing regular files, self-registered files and registry entries. Support for Extended Character Set Added support for loading audit reports containing ASCII characters in the extended character set (128-255). This provides better support for languages such as French, Spanish, German, and more. Version 2.1.0.2 Support for Extended Character Set Added support for loading audit reports containing ASCII characters in the extended character set (128-255). This provides better support for languages such as French, Spanish, German, and more. Triage Pro: WMI Support Initial Support for WMI. Version 2.1.0.1 E-mail message sent by Triage Client The e-mail message sent by Triage Client contains user data in addition to the problem description. Version 2.1.0.0 Support for Triage/db Triage/db is an add-on product to Triage and Triage Pro, that allows faster resolution of ODBC and database related issues. When an ODBC call fails, you no longer need to spend hours trying to determine whether it is a problem with client libraries, or a net protocol mismatch, or even a database engine not running, you can use Triage to automatically collect all the information you need to properly diagnose and resolve database problems. Triage/db extends Triage's automated collection capabilities with the following: Database configuration information Triage/db collects all the database configuration information you need to determine why an ODBC connection failed. You can quickly determine whether: all the ODBC files are present and the correct versions are found the Data Source Name (DSN) is correct the ODBC connection path works and it is connected to the correct DSN a selected DSN is connected to Oracle or SQL Server ... Data Collection Collect data from tables, stored procedures or define your own queries. Triage collects the data and returns it with the audit report. The data can be viewed in any HTML browser. Support for the Triage SDK The Triage SDK is a C++ API that provides access to the Triage Client functionality. The SDK allows you to: Extend Triage Client to collect software and hardware information beyond what Triage currently collects. The new information collected is saved in the audit report and can then be loaded into Triage Analyzer. Brand the product - replace the Triage Client GUI with your own GUI. Integrate Triage Client more closely with your own products by providing an API to the functionality currently available through the command-line interface. Host name The host name is now collected. Performance Improvements Significant performance improvements have been made to Triage Analyzer. Memory Management Improvements Significant memory management improvements have been made to Triage Analyzer. Copied Files In Triage Wizard you can now use regular expressions to specify files to be copied. If Triage client finds more than one copy of a file, it will now return all occurances of that file. New Profile Attributes The following new profile attributes can be set from Triage Wizard. Auto Email: Automatically e-mails the audit report Auto Exit: Automatically exits Triage Client when the audit is done. (Used in combination with Save and Email options). Auto Save: Automatically saves the audit report to a file. (You can use macros to specify the target location.) New Command-line Arguments /autoexit="1": Triage Client automatically exits after completing. New License Component Triage 2.1 includes a new license compoment requiring all licensed users to register via the Internet in order to obtain a license key. What's New in Triage 2.0 More Software and Hardware Information Collected Triage 2.0 collects significantly more information about a customer’s PC. As with Triage 1.x, the information collected is customizable via Triage Wizard. Operating System The following OS items have been added or enhanced: NT Network Configuration Windows Network Configuration Complete network configuration information (Network Adapters, Drivers, Protocols, Services) is collected for all versions of Windows including Windows NT. System Resources The following system resources have been added: Displays Installed Applications Network Neighborhood NT Services Printers Startup Applications Windows Startup Services Display information includes current and other resolution capabilities. Network Neighborhood includes domains, machines and shares (drives and printers) that are available. If the audit is performed on a Windows NT system, security information is reported for each share. Printer information includes the driver name and the port connection which can be used to identify whether the printer is local or on the network. For each startup application and Windows startup service, the file location and the version number are returned. If available the installed application information includes the version number. In addition, the version number is now returned for loaded modules and running applications. Hardware Information Version 1.x collected a limited set of hardware items. Version 2.0 returns information on all the hardware that is known to Windows. Triage 2.0 has also been enhanced to collect DMA and IRQ information. Registry If the audit is performed on a Windows NT system, security information is also reported. Individual registry values can now be selected. Files For executable files (EXE), Triage returns the list of DLL dependencies along with information such as location and version number of the DLL dependency. If the audit is performed on a Windows NT system, security information is also reported. ActiveX Controls General and version information is also returned. The file no longer needs to be included in the Files list to collect this information. Information about all the COM objects in the selected OCX is also collected (Triage 1.x only collected information about the first object in the OCX). Triage Wizard Wildcard Support for File Names You can specify regular expressions (for example: *.exe) in the Files screen. Triage Client returns information on all files that match the regular expression. Macros Macros can now be selected in addition to typing the name. A combo box is available from within the File Dialog that displays a list of available macros. When selecting a file, simply select the required macro from the combo box. Support for Netscape Navigator Triage Wizard can also create a Package for the Web for Netscape Navigator. (Microsoft Internet Explorer was already supported in 1.x.) Digital Signatures The information needed to digitally sign a Package for the Web (distribution of Triage Client from your Web site) can be entered from within Triage Wizard. Both Microsoft's and Netscape's technology are supported. Options to Customize Triage Client New options include: a pre-audit application (EXE) to run a post-audit application (EXE) to run set the delete button in the Triage Client Viewer invisible preset whether the user info dialog is displayed different support e-mail addresses can be specified depending on whether Triage Client is run from your CD or Web site preset whether Triage Client automatically e-mails an audit report when run from your Web site run Triage Client minimized (no GUI) when run from your Web site Standard Templates Triage includes several standard templates that you can use in building your profiles. User Interface Improvements Generating your CD distribution or Package for the Web is even easier. Quick navigation keys to jump to first/last screens. Triage Client Problem Description Your customer can specify a problem description. This description is included in the audit report. Multiple E-mail Recipients Your customer can e-mail the audit report to several recipients. Template Support The Profile/Template structure created in Triage Wizard is maintained in Triage Client (in the Viewer). In earlier versions of Triage, the template information was merged with the profile information. The Triage Client Viewer now shows which items are part of a template and which are part of the profile. Command-Line Arguments Triage Client supports the following new command-line arguments: /hidden       run Triage Client minimized (no GUI) E-mail support By default Triage Client tries to send mail via the default MAPI client. If it fails, it attempts to send mail via SMTP. If no SMTP server is specified in the profile, Triage Client tries to determine the SMTP server from the configuration of common applications (such as Outlook Express or Netscape Messenger) on the user’s system . Triage Analyzer Template Support The Profile/Template structure created in Triage Wizard is maintained in Triage Analyzer. In earlier versions of Triage, the template information was merged with the profile information. Triage Analyzer now shows which items are part of a template and which are part of the profile. Expand/Collapse Audit and Reference Items with a Single Click The display of the two reports can be synchronized, so that both reports expand and collapse together. This makes it easier to perform a side-by-side comparison of the reports. Synchronize Item Button A selected item can be synchronized with the equivalent item in the other report. (The same item is displayed in both reports at the same position.) Next/Previous Difference Navigation Buttons Move to the next or previous difference using the new Next/Previous Difference buttons. Items are automatically expanded. Print Diagnostic Report The format of the diagnostic report was improved. Copied Files You can now directly edit copied files from within Triage Analyzer. General XML Save Format The save format for the profile, template and audit reports is now XML.