Significantly reduces the cost of customer support calls
Reduces support calls from hours to minutes
Eliminates the time consuming data gathering process
Collects ALL the information you need to diagnose a problem
Increases customer satisfaction with your product
Enables your support team to deliver quick and accurate solutions
Innovative, streamlined approach requires little participation from your end user, creating a more satisfied customer
Only reports information specific to your application
Quickly pinpoints software installation and configuration problems
Useful during the alpha and beta stages of product development, when knowledge bases are non-existent and the install program is incomplete or not fully tested
Same executables work on Windows 95, Windows 98, Windows NT and Windows 2000
Triage Profiler steps you through the building of an application profile in minutes
Integrates with InstallShield
Predefined templates for common components speed the profile building process
Custom templates can be built for reuse across product lines
Automatically packages Triage Client for the Web and generates your Web site's download page
Your e-support package can be digitally signed
Distribution options let you bundle Triage Client with your application, or place it on your Web site
Small, standalone executable means Triage Client can be easily downloaded from your Web site, or be transparently embedded in your release distribution, either on CD or disk
Remains hidden until needed
No install procedure required for Triage Client
No external DLL dependencies means Triage Client runs smoothly anytime on any system
Requires no knowledge on the part of the customer to operate
Customers can edit audit report to remove sensitive information
Triage Client is integrated with MAPI-based e-mail applications (eg. Exchange, Outlook, etc.) and SMTP-based (Internet) e-mail applications for easy mailing of audit report
Triage Client can compress audit report for faster e-mailing of message
Single Triage Client executable works across product lines
Triage Client supports command line arguments for easy integration with your products
Triage Analyzer allows you to quickly pinpoint discrepancies within the problem system
Once reference report is created, you can perform analysis on any machine
Filters enable you to ignore irrelevant data
Triage Analyzer automatically loads compressed audit reports
Triage Analyzer supports printing of audit report, reference report, and differences report
