The Triage eSupport Reviewers' Guide is designed to assist reviewers and editors in evaluating the Triage eSupport solution for automating software diagnostics and technical support. It also provides all the basic information required for getting started with Triage.
The expansion of PC use has delivered tangible benefits to corporate and home users alike. However today's PC systems and software have become so sophisticated and complex, that keeping differing components working together seamlessly has become a monumental task. The result is an increased support burden for software/hardware vendors and value added resellers.
Finding ways to deliver timely, cost-effective technical support is therefore essential if vendors are to remain profitable, and if users are to make productive use of their systems.
The ability to automatically capture data and quickly diagnose support issues is a critical requirement. Recognizing this need, MetaQuest has developed Triage, an eSupport solution that provides automated technical support tailored for individual software applications.
| Development | For developers, Triage provides detailed software and hardware configuration information, enabling faster diagnosis and resolution of problems. |
| Quality Assurance | For testers, Triage provides an easy way to capture all the system information required to reproduce a problem. |
| Support | For support professionals, Triage eliminates the time consuming data collection task associated with problem diagnosis. It captures accurate system configuration information and intelligently filters irrelevant data. |
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