MetaQuest Software




Sales
SQA/Support
Development
Marketing

Software Quality Assurance/Technical Support Analyst

Job Description

The Software Quality Assurance (SQA)/Technical Support Analyst has a dual role. As a Software Quality Assurance Analysts, the person is involved in all aspects of software testing and quality assurance. As a Technical Support Analyst the person provides pre-sales and after sales technical support to MetaQuest customers.

As a Software Quality Assurance Analyst, the person designs, develops, and executes comprehensive test suites for MetaQuest’s software products.

As a Technical Support Analyst, the person will use exceptional customer relationship and communication skills to provide direct support (phone and e-mail) in a timely manner.

Responsibilities also include direct customer interaction and problem resolution, internal communication, proactive support via knowledge base and web, and continual product input based on customer feedback.

The person will work closely with the Sales staff in providing technical assistance to sales prospects.

Technical assistance may include programming level information (sample code, API usage).

Duties and Responsibilities:

  • Define and implement test suite architectures.

  • Participate in developing test plans.

  • Apply the test suites to MetaQuest’s products in a variety of environments.

  • Ensure that test results are properly documented and tracked.

  • Track corrective action and assist the development teams in reproducing and solving product-related problems.

  • Take part in the review and selection of new SQA tools and technologies including, automated testing and branch flow analysis.

  • May be called upon to defined and develop sample applications to test API-based products.

  • Identify the reliability, performance, and functionality of MetaQuest’s software products.

  • Support for customer evaluations.

  • Identify problem areas with MetaQuest’s products and suggest quality improvements.

  • Maintain MetaQuest’s Online Knowledge Base (HTML based) of known problems, workarounds, FAQ.

Prerequisites:

  • Minimum 5 years experience in the software quality assurance and/or technical support;

  • Experience with software engineering and software quality methods and standards;

  • Experience with automated test tools (SQA Team Test, MS Test, etc. ) and procedures ;

  • Programming knowledge of C/C++, MFC and Visual Basic ;

  • Extensive experience with Microsoft Windows;

  • Experience in the preparation of SQA documentation ;

  • Degree in Computer Science, or related field, or equivalent experience;

  • Should have familiarity with related products, such as defect tracking systems, call management systems, client-server software, databases (ODBC, SQL Server, Oracle), setup and configuration software;

  • Familiar with Internet technologies (HTML, Active Server Pages);

  • Must be fluent in English or French with demonstrated verbal and written communications skills;

  • Previous customer contact experience.

  • Must be self-motivated, an independent thinker, and have initiative in learning;

  • Able to manage and set priorities;

  • Attention to detail.