Online Knowledge Base

If you have a technical support question relating to one of our products, refer to our Online Knowledge Base.

The Online Knowledge Base includes known problems along with solutions, workarounds, and how to information for our products.

Online Documentation

To find the latest technical documents including guides, tutorials, and white papers that provide an invaluable source of information, go to our Documentation section.

eSupport—Automated Problem Diagnosis

If you have a technical support problem that does not appear in our Online Knowledge Base, please use Triage, our eSupport application, to automatically diagnose your problem. Using Triage will help our support staff solve your problem faster, and save you time.

Contacting Support

You can also email a description of the problem as well as the steps to reproduce the problem to support@metaquest.com.

Please note that we can only provide technical support to customers who purchase an annual support and upgrade plan. Technical support is also available while you are evaluating one of our products.