Triage: Single-Click eSupport Solution
| Providing timely,
efficient technical support is an expensive effort. Break/fix
problems can be complex and time-consuming to resolve.
Too often, the effort required to gather complete, accurate
diagnostic information is too high—both for your
technical support staff and for the end users (your customers)
who must supply the information. |
| Triage eSupport solutions address these
problems directly. Triage leverages the power of the Internet
to provide automated technical support for any type of
software application or hardware peripheral. Triage extends
your existing technical support processes by automating
the collection of accurate diagnostics and the resolution
of problems. |
| Triage eSupport solutions are delivering
quantifiable results to leading companies such as
Best Software Inc, Cardiff Software Inc, Cognos Incorporated,
Compuware, and Kewill ERP Inc. These companies are
using the Triage eSupport solution to reduce the total
cost of support by automating the diagnosis and resolution
of technical problems, eliminating time-consuming phone
calls, and giving users single-click access to eSupport.
|
What can Triage do for your company?
| |
Increase customer
satisfaction |
| |
Solve customer problems faster, and
minimize the amount of time customers spend answering
questions from your technical support specialists. Give
customers the web-based support they expect. |
| |
Streamline your technical support
process |
| |
Make problem resolution more efficient
and accurate by eliminating the need for customers to
explain problems, describe symptoms, and provide system
configuration information. Leverage the Internet to provide
automated problem analysis and diagnosis that is specifically
tailored to your applications. |
| |
Reduce the total cost of support |
| |
Get fast, accurate problem diagnostics
that will help you increase first call resolutions, reduce
resolution times, and reduce call escalations. Provide
self-repair capabilities that will reduce the number of
support calls. Combine a root cause analysis with a targeted
eSupport solution, and reduce call volumes and customer
wait times. |
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