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Enhancing the Support Experience
Triage
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What's New in Triage 4.0

New architecture and improved user interface

Triage Console is a central, administrative console that combines all the functionality previously found in Triage Profiler and Triage Analyzer. And to test profiles, you can launch Triage Client directly from the console.

Support staff can collaborate and share information through the SupportSite shared folder, which stores the application profiles and audit profiles available to all copies of Triage Console.

Improved auto-profiling from Windows Installer packages

Automatically profile an application by importing its Windows Installer package (.MSI file). Triage Console detects the Windows Installer packages present on the local computer.

Improved auto-profiling of installed applications

Use auto-profiling to build templates

Improved, user-friendly display of problems found by Triage Client

More options for configuring how Triage Client displays problems

  • Customize the problem description, title, and caption
  • Hide and show problem details
  • Sort problems by assigning priorities

Improved registry viewer for adding registry keys and values to profiles

New profile attributes

  • Operating System
  • Recursive Registry Scan
  • WMI Core Package URL
  • Web Arguments

More predefined variables

Over 40 predefined variables are available for building profiles. The predefined variables represent a wide variety of system, common, and user-specific Windows folders (such as the location of the user's My Documents folder and the location of the Fonts folder).

Simplified licensing mechanism

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