Triage Support/Upgrade Plan
MetaQuest Software is committed to providing the highest quality technical support to our customers. Our Support and Upgrade Plans are designed to protect your software investment.
MetaQuest Software releases minor upgrades of its products several times a year and at least one major upgrade annually. All minor and major upgrades are developed from comments and suggestions received from users of our products.
Free Support and Upgrade Plan
Online Knowledge Base
Includes known problems, workarounds, and how to information.
Minor Upgrades
All customers receive free minor upgrades of MetaQuest products. Minor upgrades are available for download from our Web site. Minor upgrades primarily include bug fixes. Some enhancements may also be included in a minor upgrade.
Premium Support/Upgrade Plan
The Premium Support and Upgrade Plan is designed to provide you with priority technical support and significant cost savings on major upgrades. It is the most cost-effective way to ensure that you always have access to the highest level of technical support and to the latest major releases of our products.
Telephone and Email Technical Support
You receive unlimited free technical support. Our current hours for telephone technical support are from 8:30 AM - 5:30 PM Eastern Standard Time, Monday through Friday (holidays excluded).
Telephone support is intended to cover problems encountered during the usual day-to-day operations of our products and emergency situations. We will sometimes try to assist you with problems not directly related to our products. (We cannot use telephone support to provide training sessions or custom programming.)
Major Upgrades
You will have access to the latest major upgrades of our products. Major upgrades are available for download from our Web site.
Major upgrades include bug fixes as well as significant enhancements in functionality.
For additional information regarding our Support and Upgrade Plans, contact sales@metaquest.com.
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