Project Services

MetaQuest offers a risk-sharing Proof of Concept project to help you:

• Build a business case for eSupport.
• Measure and monitor your return on investment (ROI).
• Plan and implement a web-based support process.

A typical Proof of Concept project includes:

• The Triage Suite for a limited number of support analysts during the project.
• Project management and support during the project.
• Assistance in building application-specific profiles.
• Royalty-free distribution of Triage Client.
• Up to two days of on-site training.

Customization Services

MetaQuest can customize and enhance Triage to meet any requirements you have. For example, if you need to collect additional diagnostics, MetaQuest will provide a customization proposal to enhance Triage to meet your requirements.

Training Services

MetaQuest offers on-site training for Triage. Whether you want to cover the basics or get into advanced techniques, we'll tailor the course to your requirements.

Consulting Services

MetaQuest offers a range of consulting services, including:

• Custom profile building
• Web site deployment
• Integration of Triage with CRM systems (for example, call tracking systems)