Triage

Automated Diagnostics

Collect diagnostics on:
- System Resources, Operating System, Files (.dll, .exe, ...), ActiveX Controls, Shortcuts, Environment variables, Registry entries
- User and product information (name, e-mail, product id, ...)
- File, registry, and share security info
Take copies of files (text or binary)
Audit network drives and CD-ROM drives
Collect minimal, normal, or full file information
Impersonate user (to access system with same privileges)

Requires no training to use
Wizard interface for ease-of-use, Classic interface for experienced users
User can edit audit reports to remove sensitive or confidential information
User can save audit reports; audit report format is XML
Customizable on-line help
Single executable works on all Microsoft Windows platforms
Integrated with MAPI-based e-mail applications (eg. Exchange, Outlook, etc.) and SMTP-based (Internet) e-mail applications for easy mailing of diagnostics report
Compressed audit reports for faster e-mailing
Supports command-line arguments for easy integration with your products
Create desktop shortcuts after audit
Run custom applications before/after audit

Customized Diagnostics

Build custom application profiles that specify what diagnostic information to collect
Auto Build feature makes it easy to build profiles:
- Generate profiles for installed applications
- Generate profiles from common install packages (InstallShield, InstallShieldExpress, Windows Installer, Visual Basic projects, Wise Installer)

Predefined templates for collecting information about common system components (HTML Help, MFC, ODBC, ODBC DAO)
Create custom templates for shared application components

Add files to profile using regular expressions (e.g. "^mfc.*\.dll".)
Automatically build list of dependent DLLs
Define variables to represent values in the Registry and INI files on user's machine, or values entered by user prior to audit
Predefined variables such as ComputerName, CommonFiles, SystemDrive, RootDrive, WinDir, WinSysDir

e-Support/Distribution

Generate distribution package (to ship with your application) or e-support package (for Web download)
E-support package includes a self-extracting archive (.zip file) and an HTML download page for Triage.
Digital signatures for e-support

Automated Problem Analysis

Self-Repair

Automatically fix problems with files, ActiveX controls, shortcuts, environment variables, and registry entries
Define if ... else rules with logical conditions
Possible repair actions include Fix it, Display Message, Rename it, Unregister it, Delete it, and Goto URL
Fix it can download files, register controls, update shortcuts, environment variables, and registry entries
Fixes can be downloaded from an archive self-repair package (a .zip file)
Generate self-repair rules that define how to fix problems, and the self-repair package containing the files required to fix problems.
Fix can be applied automatically or by user
User can test and undo fixes from Triage Client

Application Snapshot

Agent program (Triage Client) can take an application snapshot. This snapshot can be used to restore the application to a working configuration.

Web Publishing

Internet Information Server

Windows Management Instrumentation (WMI)

Collect management information through Windows Management Instrumentation (WMI)
WMI core components are automatically installed if not present on user's machine

Triage eSupport Features