What's New

Major Releases

What's New in HelpDesk v3.40

PC-Duo Enterprise HelpDesk v3.40 (321k)

What's New in Enterprise v3.10

PC-Duo Enterprise v3.10 (133k)

What's New in Remote Control v2.90

PC-Duo Enterprise Remote Control v3.90 (334k)

What's New in Enterprise v3.00

PC-Duo Enterprise v3.00 (728k)

What's New in Enterprise HelpDesk v3.00

PC-Duo Enterprise HelpDesk (detail) v3.00 (166k)

What's New in PC-Duo Enterprise Portal v1.00

PC-Duo Enterprise Portal v1.00 (284k)

What's New in Remote Control v2.86

PC-Duo Enterprise Remote Control v8.60 (97k)

What's New in Enterprise v2.30

PC-Duo Enterprise v2.30 (376k)

What's New in Remote Control v2.85

PC-Duo Enterprise Remote Control v8.50 (108k)

What's New in Enterprise Console incl. Inventory, Distribution, Metering v2.10

PC-Duo Enterprise v2.10 (124k)

What's New in Remote Contol v2.81

PC-Duo Enterprise Remote Control v8.10 (69k)

What's New in HelpDesk Issue Tracking v2.10

PC-Duo Enterprise HelpDesk v2.10 (638k)

What's New in Remote Control v2.80

PC-Duo Enterprise Remote Control v8.00 (129k)

What's New in Inventory Management v2.00

PC-Duo Enterprise v2.00 (638k)

A major improvement of bus device reporting means PC-Duo Enterprise can detect and report the following:

• SCSI, PCI, IDE, PCMCIA
• USB, IR, ISA, 1394 (FireWire)
• Port list
• Modems list
• Other drives list, Remote drives list
• BIOS Information

What's New in Enterprise Diagnostics v2.20

PC-Duo Enterprise v2.00 (638k)
* This also applies to the standalone PC-Duo Diagnostics product

Improved Integration with PC-Duo Enterprise

• Diagnostics runs in the same Console as the other PC-Duo Enterprise modules.
• You can connect to computers directly from the Diagnostics Console, simply by right-clicking a computer and then clicking Remote Control.
• Both fixed and dynamic PC-Duo Enterprise groups are available in the Diagnostics Console, allowing you to audit and protect computers on a group-by-group basis.
• Diagnostics uses the PC-Duo Enterprise licensing mechanism.

Self-healing

Self-healing reduces support calls and increases user productivity by guaranteeing the availability of critical applications. Self-healing automatically detects and fixes common application problems, before users are even aware of the problems.

For example, if a user somehow overwrites a key application DLL with an older version (perhaps by installing a non-critical application), self-healing automatically restores the required DLL. The user never has to call the help desk.

You implement self-healing for protected applications with repair jobs. Repair jobs are scheduled audits that automatically fix any problems they detect.

Notifications

Notifications let you see at a glance whether your jobs found or fixed any problems. Notifications are posted to the Diagnostics when a job detects problems, fixes problems, or cannot fix some problems. For example, if a self-healing repair job fixes some problems, the job posts a "Fixed problems" notification.

Other Enhancements

• Directly from the Console, protect and audit multiple computers, domains, and groups.
• Delete items from audit reports, both when viewing an individual report and when comparing two audit reports (when comparing, deleting items allows you to eliminate clutter).
• Build profiles for specific versions of Windows by setting the Operating System preference; the profile can be used only on the supported versions.
• Configure Diagnostic Agents on a computer-by-computer basis, directly from the Console. Prevent users from changing agent settings.
• Protect large trees of registry keys and values by protecting a single root key and setting its Repair Scope attribute to "All Descendants".

What's New in HelpDesk Issue Tracking v2.00

PC-Duo Enterprise v2.00 (638k)
* This also applies to the standalone PC-Duo Diagnostics product

User Interface

Quickly brand all your Web views by editing a single CSS styleshee

Two-Server Configuration

• Enterprise HelpDesk now supports a two-server configuration. You can separate the Web application from the database by installing components on two separate servers: a Web server and a database server.

Web Reporting

• Use ad-hoc queries to determine report contents; for example, use ad-hoc queries to define a date range and then generate a report for all issues in that date range
• HTML-based reporting for customers who don't want to buy a Crystal Reports license

Workflow

• Evaluate rules either when an issue is saved or when a field changes
• Control the order in which rules are applied

User Account Management

• Easy to use filter for finding users
• Search for names starting with a string, or containing a string

Other Enhancements

• Setup program can upgrade Enterprise HelpDesk v1.2 to v2.0
• You can test your SMTP settings from within HelpDesk Admin
• Support for Netscape 7
• Web views support v1.4 of the Java Plug-in from Sun in Internet Explorer
• Improved performance when there are large numbers of contacts or issues
• New lightweight calendar for date fields
• Users can add a second attachment field to a project
• Expanded Administrator's Guide include information on planning, implementing, customizing, and maintaining a help desk system