System Requirements

Operating System	Windows 98, Me, NT4, 2000, or XP
Additional Software	Microsoft Data Access Component (MDAC) 2.61 Support Kit; Microsoft Management Console (MMC) 1.2 (on Windows 9x, Me, or NT) Internet Explorer 5.0 or later.
Disk Space	60MB free disk space
Network Support	Any Microsoft Networking Compatible Environment
Supported Databases	Microsoft Access, Microsoft SQL Server 7 SP3 and 2000, Oracle 8.1.5 or later. Refer to the ReadMe for version-specific information.

PC-Duo Enterprise Client

Operating System	DOS 3.3 or later, Windows 3.1, 95, 98, Me, NT, 2000, or XP
Disk Space	5MB free disk space
Network Support	Any Microsoft Networking compatible environment

PC-Duo Enterprise Remote Control Control

Operating System	Windows 95, 98, Me, NT4, 2000, XP, or .NET
Disk Space	15MB free disk space
Network Transports	IPX/SPX, NetBIOS, TCP/IP (under Windows Sockets)

PC-Duo Remote Control Control

Operating System	DOS, Windows 3.x, 95, 98, Me, NT4, 2000, XP, or .NET
Disk Space	5MB free disk space
Network Transports	IPX/SPX, NetBIOS, TCP/IP (under Windows Sockets)

* This also applies to the Remote Control module of PC-Duo Enterprise

PC-Duo Diagnostics Console

Disk Space	Software approximately 20MB
	Profiles approximately 30MB
Operating System	Windows 98, Me, NT4 SP6, 2000, or XP
Minimum Memory Required	128 MB Depends on the size of your profiles. Larger profiles may require more memory.
Recommended CPU	Pentium II or later
Software Requirements	IE 5.x DCOM Microsoft Management Console (MMC) - requires approx. 5 Mb disk space MMC is part of Windows NT, 2000, and XP. On Windows 95, 98, and Me, the Enterprise Diagnostics setup automatically installs MMC
Optional Features	Windows Management Instrumentation (WMI) WMI ships with Windows NT4 SP6+, Me, 2000, and XP. On any other version of Windows, WMI must be installed. WMI is required only if the profile uses WMI to collect configuration diagnostics.

* This also applies to the Remote Control module of PC-Duo Enterprise

PC-Duo Diagnostics Agent

Disk Space	Approximately 6MB
Operating System	Windows 95 OSR2, 98, Me, NT4 SP6, 2000, or XP
Minimum Memory Required	64 MB Depends on the size of your profiles. Larger profiles may require more memory.
Recommended CPU	Pentium II or later
Software Requirements	DCOM DCOM is part of the operating system on all platforms except Windows 95. The Enterprise Diagnostics setup program automatically installs DCOM on Windows 95.
Optional Features	Windows Management Instrumentation (WMI) WMI ships with Windows NT4 SP6+, Me, 2000, and XP. On any other version of Windows, WMI must be installed. WMI is required only if the profile uses WMI to collect configuration diagnostics.

* This also applies to the Remote Control module of PC-Duo Enterprise

Web Server

SQL Enabled	Windows 2000, XP, or Server 2003 *
Access Enabled	Windows 2000, XP, or Server 2003 *

Internet Information Server (IIS)

Microsoft Windows Server 2003	Internet Information Server (IIS) 6.0
Microsoft Windows 2000 Server, Advanced Server, or Datacenter Server Microsoft Windows 2000 Professional and Windows XP Professional should be used only for evaluation and testing, because they support a maximum of ten concurrent connections to IIS.	Internet Information Server (IIS) 5.0

Database

SQL Enabled

SQL Server 7, SQL Server 2000 (SQL Server licenses must be purchased separately). Note that SQL Server does not have to be installed on the Web server; another computer may be used as the SQL Server computer. The following documents from Microsoft will help you decide what type of licenses are best for you. SQL Server Processor Licensing Clarification March 02, 2003 Choosing How to License SQL Server July 22, 2003 How to Buy SQL Server July 02, 2003

Access Enabled

Microsoft Access database is included

• Browser Internet Explorer v5.01 to v6.0 SP1.
• Cookies, Java, and Javascript must be enabled.
• Disk space requirements depends on database size (minimum of 270 MB).
• E-mail System Enterprise HelpDesk e-mail notifications require a MAPI-compliant, Lotus Notes 5.x or SMTP electronic mail system.
• Crystal Reports A license for the Crystal Reports Creation API, if you want to:
• Build your own custom reports.
• Use Crystal Reports for listing reports, printing issues from a Web view, and formatting the contents of e-mail notifications. By default, Enterprise HelpDesk uses HTML-based reports for listing reports, printing issues, and formatting e-mail notification messages.

For custom reports, Enterprise HelpDesk uses the Crystal Reports v9.0 Runtime Software, which is included with Enterprise HelpDesk.

• Microsoft Access HelpDesk Admin requires Microsoft Access 2000 Runtime (included with Enterprise HelpDesk), Access 2000, or Access XP.

Web Admin

• Java Plug-in from Sun v1.4.2 or higher
• Browser Microsoft Internet Explorer v5.01 to v6.0 SP1

E-mail Integration

Exchange Server 2000 or higher
• .NET runtime (included in installation)

Web views

• Windows
• Microsoft Internet Explorer v5.01 to v6.0 SP1
• Netscape Navigator v6.0 to v8.0
• Mozilla 1.4 to 1.8
• Mozilla Firefox, all versions up to v1.0
• Macintosh
• Netscape Navigator v6.2.x
• Cookies, Java, and Javascript must be enabled.
• In Netscape, Web views support versions 1.3.x and 1.4.x of the Sun Java Plug-in (v1.4.x is strongly recommended).
• In Internet Explorer, Web views support v1.4.1_02 of the Sun Java Plug-in.

Power Customizations

Power customizations involve using the Microsoft Access/SQL Server development environment, Visual Basic, Javascript, and other advanced techniques to customize Enterprise HelpDesk.

• If you have Enterprise HelpDesk Access Enabled, you need a Microsoft Access 2000 or Access XP license.
• If you have Enterprise HelpDesk SQL Enabled and you migrate the global databases to SQL Server, you'll a license for SQL Server or a third-party tool for editing the data in SQL Server database tables.

Custom Reports

Enterprise HelpDesk includes the Crystal Reports v9.0 Runtime Software. The Setup program installs the Runtime Software on your Web server. This allows users to view custom reports with Crystal Reports.

To build custom reports, you need:

• Crystal Reports v9.0 (Standard, Professional, Developer, or Advanced edition).

-or-

• Crystal Reports v8.5 (Standard, Professional, or Developer edition).

You also need to license the Creation API, because to build a custom report, you first have to use a Web view to create a listing report (Web views have to create a listing report the first time it is viewed).

Crystal Reports must be purchased separately.