Professional Services
MetaQuest Professional Services help you maximize the value of the PC-Duo Enterprise solution by getting you up and running as quickly as possible, with no interruption to your daily business.
We offer a complete package of training and consulting services that allow you to stay focused on your business while we plan, train, and assist you in deploying PC-Duo Enterprise.
Our Professional Services team is composed of skilled professionals with proven experience managing and deploying PC-Duo Enterprise projects. Our team strives to deliver outstanding technical services in the shortest time, and at a reasonable cost.
Whether you are using one of our products for the first time or simply need additional resources to work with your team, our Professional Services team can help your project be successful by delivering on time and within budget.
Our Professional Services are delivered at your site by experts who know PC-Duo Enterprise best. And because they're available directly from MetaQuest, you get a one-stop solution for PC-Duo Enterprise software and services.
With MetaQuest Professional Services, you are assured of the fast availability and the most reliable operation of your organization's new desktop management system. We also understand that you have a business to run and deploying a new software application, if not properly planned, can be disruptive. Our Professional Services therefore offer the utmost flexibility paying special consideration to your needs and schedule.
Pre-implementation Planning
Includes:
- Analysis of your technical environment, issue tracking processes, and business objectives
- Delivery of a detailed, step-by-step implementation plan that covers topics such as any initial technical changes or upgrades required to support PC-Duo Enterprise, the installation and configuration of PC-Duo Enterprise, and the deployment and usage of PC-Duo Enterprise.
Benefits:
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Provides a strategy for a smooth deployment of PC-Duo Enterprise throughout your organization so you can immediately leverage the benefits of PC-Duo Enterprise
Setup and Installation
Includes:
- Installing and configuring PC-Duo Enterprise
- Testing the initial deployment to make sure that it is fully functional
- Working closely with your IT staff to determine the best way to deploy PC-Duo Enterprise
Benefits:
- An easy, affordable way to ensure that PC-Duo Enterprise is installed and configured for optimal use
Customization
Includes:
- Customization of modules such as HelpDesk to reflect your process
- Branding of the HelpDesk user interface
- Testing for quality assurance and user review
Benefits:
- Quickly integrates PC-Duo Enterprise into your business processes
Technical Training
Includes:
- Courses designed for both IT managers and IT staff
- Onsite training tailored specifically for your personnel or project
- Courses that balance concepts with hands-on labs and exercises.
- Courses taught by experienced technical professionals with real-world experience and dynamic presentation skills
Benefits:
- Helps IT managers and IT staff to expand their expertise with PC-Duo Enterprise
- Guarantees accelerated product adoption
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