Diagnostics

PC-Duo Enterprise Diagnostics automatically protects and restores critical desktop applications, collects configuration diagnostics and performs change analysis.

Languages available: English

• Protect critical applications on and restore them to working order in minutes
• Guarantee the availability of critical applications with self-healing
• Selectively protect applications and settings on all networked PCs
• Get end users up and running and diagnose the problem later
• Determine the 'root causes' using change analysis
• Minimize work disruptions and maximize help desk efficiency

Protect and Restore Critical Applications
Using PC-Duo Diagnostics, you can protect critical applications by taking automatic and scheduled snapshots of applications on desktop PCs. Snapshots include everything needed to restore applications to working order.

Reduce the time required to resolve application failures by avoiding the need to reinstall applications or restore cloned PC images. Instead, roll-back only the application items (such as files and registry entries) that are damaged or missing.

Self Healing
Self-healing reduces support calls and increases user productivity by guaranteeing the availability of critical applications. Self-healing automatically detects and fixes common application problems, before users are even aware of the problems. Self-healing can run at scheduled intervals or on request.

Use snapshots to roll-back specific configuration changes, or roll-back all configuration changes up to a specific point in time.

Change Analysis
With PC-Duo Diagnostics, you can collect application and PC configuration information, analyze the diagnostic data, and troubleshoot problems - all from a central console.

Automatically compare application or PC settings against a baseline or at different points in time. Quickly identify and correct the changes that caused the problem.

Automated and Comprehensive Diagnostics
Enterprise Diagnostics enables you to gather all relevant information for an application:

• Application dependencies including files, ActiveX controls, and registry settings
• PC configurations including file system inventory, running services, and registry settings

Remote Assistance
Avoid time-consuming desk-side visits. Application protection and change analysis can be performed remotely to ensure fast resolution times and efficient service and support.

Support Any Application
Enterprise Diagnostics can protect and collect diagnostics for any application. For each application, an application profile specifies what application items (such as files and registry entries) to protect, and what diagnostics to collect.

Application profiles are easy to build and require no special application knowledge. Enterprise Diagnostics automatically generates profiles from existing installations and from install packages including Windows Installer, InstallShield and Wise.