Montreal, Quebec - July 31, 2002—MetaQuest Software Inc. announced today that La Cité collégiale has selected PC-Duo HelpDesk to help manage IT help desk calls. The Web-based PC-Duo HelpDesk will help the IT department of La Cité collégiale provide superior help desk support for the college's 3400 students, 70 specialized high-tech labs, over 50 classrooms, and over 2200 computing stations.

La Cité collégiale is the first French language college of Applied Arts and Technology in Ottawa. The College provides its student population with state-of-the-art technology in both its labs and its classrooms, which are equipped with the most recent software used in today's work environments.

"We selected PC-Duo HelpDesk because it is a cost-effective way of improving our help desk support," said Suzanne Gibault, Information Technology Director at La Cité collégiale. "We're replacing our old system with a Web-based one that is faster, easier to customize, and easier to use."

"As part of the PC-Duo Enterprise suite of system management tools," says Duane Barry, Regional Manager for MetaQuest, "PC-Duo HelpDesk has the advantage of being an affordable entry point for customers like La Cité collégiale. Instead of purchasing an entire suite, they can start with one module, and later add on others as required."

PC-Duo Enterprise Modules:
Inventory Management centrally audits software and hardware asset information enterprise-wide.

Software Metering identifies unused and disabled applications, allowing you to redistribute unused licenses and renew maintenance only for those licenses still in use.

Software Distribution enables staff to install new software applications and updates throughout the network within minutes, eliminating the need to visit the networked PCs and servers.

Diagnostics automatically protects and restores critical desktop applications, collects configuration diagnostics and performs change analysis.

Remote Control enables IT organizations to remotely control any Windows PC or server via LAN, WAN or Internet.

HelpDesk is a Web-based system that centralizes issue and call tracking for the help desk department.

About MetaQuest
MetaQuest Software, a member of the Vector Networks Group since October 2001, provides solutions for PC desktop management, software development, and technical support.

MetaQuest technologies, which include PC diagnostics, application self-healing, and Web-based issue tracking, are available as standalone products (Census for issue tracking and Triage for eSupport), or as modules in Vector Network's flagship product, PC-Duo Enterprise.

Further information on MetaQuest can be found at www.metaquest.com.